A client in Texas tells us that the funeral director was surprised when she booked a cremation, casket, and chapel for viewing/visitation. "Well, you know he'll have to be embalmed." he responded. She did. That's what she wanted. She had her father-in-law's blue cloisonne urn that she'd bought earlier and wanted the same thing for his son. Another client selected a keepsake urn for her father-in-law who was Jewish. Even though Jewish law and tradition is to be buried in the ground, … [Read more...] about Surprise Judgments