Order Policy

Thank you for choosing Urn Garden. If you are not completely satisfied with your purchase, contact us to make arrangements for a return and reimbursement.

Payment Methods

There is no additional charge for using a credit card or Paypal. Urn Garden is a secure site, but if you prefer more personal customer service, please feel free to call 1-888-876-1467 and place your order over the phone.

Return Policy

WE MUST BE NOTIFIED WITHIN 48 HOURS OF DELIVERY FOR A DAMAGED ITEM

In order to ensure the best possible return service, please notify us by sending an e-mail to info@urngarden.com or calling 1-888-876-1467 to obtain return instructions, this will prevent unnecessary delays and/or additional shipping charges. Item that have been refused for delivery will be considered a return. 

Customer has ten (10) business days from delivery date to return item for a full refund, less return shipping and 15% restocking fee. Expedited shipping fees will not be reimbursed unless the delivery was not delivered according to terms. Customer pays return shipping charges insurance for full amount of purchase. If return is damaged during transit back to us and not insured up to full amount, customer will be responsible for difference. In order to honor the full refund guarantee the following conditions must be met:

•   Item is returned within the 10 day time frame
•   Product must be in new, resellable condition (has not been filled with ashes)
•   Urn or pendant was not personalized by engraving or other means.

Personalized Products

Please allow an additional 2-3 business days for processing on engraved order.  In order to ensure accuracy, we do not rush personalized items. This includes any and all personalized items we carry, if work has already started there will be no returns allowed unless it is defective or incorrect. If personalization has not started on item and customer wishes to cancel order, a service fee may be incurred. Urn Garden reserves the right to replace the defective or incorrect product that meets the original order.

You may be required to provide photographed details of the defective or incorrect product for internal review prior to any action being taken. Customer has ten (10) business days from the delivery date to report defective or incorrect products. If product is damaged during shipping, we reserve the right to replace item as originally ordered.

Natural Materials

If purchasing a product made from natural stone or wood buyer accepts that stone and wood are natural materials with variations in color and other characteristics and agrees to accept such natural variations.

Pricing

Our prices include the merchandise with any specified options and shipping within the continental United States only unless otherwise stated. The price does not include cemetery setting fees or charges, funeral home charges, sales taxes, overnight or 2nd day delivery, and extra cost options, unless otherwise noted. Due to the volatile market, mostly metals, and gold, prices are subject to change without notice. Please feel free to call for additional pricing information. 

Sales Tax

Sales tax will be added automatically to orders for Missouri residents.

Shipping

Pricing includes regular ground shipping or common carrier shipping to the destination within the lower 48 states. Due to the different products and suppliers shipping restrictions will vary from one product to the next.  Currently, we do not ship outside the USA.  In the event that we do resume international shipping, orders will ship via United States Postal Service.

 PRICE MATCH GUARANTEE

At the time Urngarden.com was founded, the choices for urn styles was slim at best and we knew we could give families a wider selection and better price point than what was offered at the funeral home.  Due to the rise in cremation rates and current economic conditions the industry has become extremely competitive. In order to save the families we serve time and energy shopping for the product that no one wants to buy, and give our customers the best value, we offer our Low Price Guarantee.

If you find a lower price including shipping and handling on the exact same product contact Urn Garden via email or call 888-876-1467 and we will match that price according to the following criteria:

Price Match Requirements:

• Identical product by same manufacturer on competing site must be in stock.
• Price Match does not include auctions or auction sites such as Ebay.
• Items that are incorrectly priced by the retailer are excluded.
• Item is not a closeout/discontinued, clearance, below-cost, or bulk quantity item.
• Pricing for item must be publicly advertised.
• We provide FREE shipping on most items, other do not. Shipping costs will be a consideration.
• Price Match does not apply to importers, manufacturers, or wholesalers.
• All price matches subject to verification and available inventory.

Please include the following information:

•  Competitor's Name and Website URL
•  Item number, item name, color and size
•  Retailer’s Price
•  Your contact information

Urngarden.com reserves the right to match or beat any price and limit quantities.  Urn Garden Price Match is subject to change at any time.