It doesn’t happen often, thank goodness. But occasionally, we’ll get an order from a client who is new to the wonderment of the internets. They heard they could get a good deal, in this case…a sensitive purchase, like a cremation urn. Bargains abound, so they set up a juno account, go to the library and jump on the information superhighway.
Shop a little, make a purchase, give conflicting shipping information and then disappear into cyber space with no contact information.
In the interest of serving you, dear client, do you prefer shipment to Florida or New York? Help me out, could you swing by the library or hop on a computer at work and check your email? Maybe leave a phone number so I can call you?
We pride ourselves in a speedy turnaround, and our families appreciate this service. Most inexperienced computer users will call, and frankly, sometimes it’s faster to pick up the phone.
Two months later, client does a little detective work and rings me up. Purchase was paid for two months ago and they haven’t received the item.
Well that’s odd! Have you checked your email? No?
Still clueless.
Thank you for letting us serve you.